# FAQ Section: Online Course Platform

## Source Content
- Type: Product/service landing page
- Topic: Online course hosting platform for creators
- Audience: Course creators, coaches, educators

---

## GETTING STARTED (5 FAQs)

**Q: How do I create my first course on the platform?**

A: Creating your first course takes about 30 minutes. After signing up, click "Create Course" from your dashboard. You will be guided through adding your course title, description, and pricing. Then upload your content—we support video, audio, PDFs, and text lessons. You can preview everything before publishing. No technical skills required.

---

**Q: Do I need any technical skills to use the platform?**

A: No technical skills are required. Our platform is designed for creators, not developers. Everything works through a visual drag-and-drop interface. If you can use email and basic word processing, you can build a course. We also provide video tutorials for every feature if you get stuck.

---

**Q: Can I import content from another course platform?**

A: Yes. We offer free migration assistance from Teachable, Thinkific, Kajabi, and most other platforms. Our team will help transfer your courses, student data, and sales history. Most migrations complete within 48-72 hours with zero downtime for your students.

---

**Q: How long does it take to set up my course school?**

A: Most creators have their school set up and ready to sell within 1-2 hours. This includes customizing your branding, setting up payments, and creating your first course. If you already have content ready to upload, you could be selling by end of day.

---

**Q: Is there a free trial available?**

A: Yes. We offer a 14-day free trial with full access to all features. No credit card required to start. You can build your entire course, customize your school, and even enroll test students during the trial. You only pay when you are ready to launch publicly.

---

## PRICING AND PAYMENTS (5 FAQs)

**Q: How much does the platform cost?**

A: We offer three plans: Starter at 39 USD per month (up to 3 courses, 100 students), Professional at 99 USD per month (unlimited courses, 1000 students), and Business at 249 USD per month (unlimited everything plus priority support). All plans include zero transaction fees on course sales.

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**Q: Do you take a percentage of my course sales?**

A: No. Unlike some competitors, we charge zero transaction fees. You keep 100% of your course revenue minus standard payment processing fees (2.9% + 30 cents for Stripe/PayPal). What you earn is what you keep.

---

**Q: What payment methods can my students use?**

A: Students can pay with all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay. We also support payment plans, subscriptions, and one-time purchases. In select countries, local payment methods like iDEAL and Bancontact are available.

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**Q: Can I offer payment plans for my courses?**

A: Yes. You can create custom payment plans with any number of installments. For example, offer a 997 USD course as 3 monthly payments of 349 USD. You control the terms, and payments are collected automatically. Students get immediate access while you get paid over time.

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**Q: How and when do I get paid?**

A: Payments are deposited directly to your bank account via Stripe or PayPal. Stripe pays out on a rolling basis (typically 2-7 days after purchase depending on your country). PayPal funds are available immediately. You can track all earnings in your real-time dashboard.

---

## FEATURES AND CAPABILITIES (5 FAQs)

**Q: What types of content can I include in my courses?**

A: Our platform supports video lessons (upload or embed from YouTube/Vimeo), audio files, PDF downloads, text lessons with rich formatting, quizzes and assessments, assignments with file uploads, and live sessions via Zoom integration. Mix and match content types within any course.

---

**Q: Can I drip content to students over time?**

A: Yes. Drip scheduling lets you release content on a set schedule after enrollment. Release Module 2 one week after signup, Module 3 after two weeks, and so on. This helps prevent overwhelm and increases course completion rates. You can also drip based on lesson completion.

---

**Q: Is there a built-in community feature?**

A: Yes. Every course can have its own community space where students discuss lessons, ask questions, and connect with each other. You can moderate discussions, pin important posts, and create topic channels. Community engagement significantly increases student satisfaction and completion.

---

**Q: Can I issue certificates to students who complete my course?**

A: Yes. Our certificate builder lets you create custom completion certificates with your branding. Certificates are generated automatically when students finish the course and can be downloaded as PDFs or shared on LinkedIn. You control the design and completion requirements.

---

**Q: Does the platform integrate with my email marketing tool?**

A: Yes. We integrate directly with Mailchimp, ConvertKit, ActiveCampaign, Drip, AWeber, and thousands of other apps via Zapier. Automatically add new students to your email list, tag them based on course purchases, and trigger automations when they complete lessons.

---

## STUDENT EXPERIENCE (3 FAQs)

**Q: How do students access their courses?**

A: Students log in to your branded school website with their email and password. They see all purchased courses on their dashboard and can pick up exactly where they left off. Mobile-friendly design means they can learn on any device. Optional mobile app available for offline viewing.

---

**Q: Can students download videos for offline viewing?**

A: You control this setting per course. If enabled, students can download videos through our mobile app for offline viewing. Downloads are protected and expire after 30 days without an internet connection. Great for students who travel or have unreliable internet.

---

**Q: What if a student needs a refund?**

A: You set your own refund policy. We recommend a 30-day money-back guarantee as it increases conversions. When a refund is requested, you can approve it with one click in your dashboard. The refund is processed automatically and student access is revoked.

---

## TECHNICAL AND SUPPORT (4 FAQs)

**Q: Do I need my own website to use the platform?**

A: No. We provide a fully hosted school website with your custom domain (yourschool.com). The site includes your course catalog, checkout pages, student login, and everything needed to run your business. However, you can also embed courses into your existing website if preferred.

---

**Q: Is my content and student data secure?**

A: Yes. We use bank-level 256-bit SSL encryption for all data. Videos are protected with secure streaming that prevents downloading (unless you enable it). We are GDPR compliant and never sell or share your data. Regular backups ensure nothing is ever lost.

---

**Q: What happens if I cancel my subscription?**

A: Your students retain access to their purchased courses for 90 days after cancellation, giving you time to migrate or reactivate. You can export all your data (student list, content, sales history) at any time. We do not hold your data hostage.

---

**Q: What kind of customer support do you offer?**

A: All plans include email support with 24-hour response time and access to our comprehensive knowledge base. Professional and Business plans add live chat support. Business plan includes priority support with 2-hour response time and a dedicated success manager.

---

## FAQ SCHEMA MARKUP (Copy-Paste Ready)

```json
{
  "@context": "https://schema.org",
  "@type": "FAQPage",
  "mainEntity": [
    {
      "@type": "Question",
      "name": "How do I create my first course on the platform?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "Creating your first course takes about 30 minutes. After signing up, click Create Course from your dashboard. You will be guided through adding your course title, description, and pricing. Then upload your content—we support video, audio, PDFs, and text lessons. You can preview everything before publishing."
      }
    },
    {
      "@type": "Question",
      "name": "How much does the platform cost?",
      "acceptedAnswer": {
        "@type": "Answer",
        "text": "We offer three plans: Starter at 39 USD per month, Professional at 99 USD per month, and Business at 249 USD per month. All plans include zero transaction fees on course sales."
      }
    }
  ]
}
```

(Schema includes first 2 FAQs as example - extend with all FAQs for full implementation)

---

## IMPLEMENTATION RECOMMENDATIONS

**On landing pages:**
- Include 5-8 most common FAQs
- Focus on objection-handling questions
- Add FAQ schema for rich results

**On product pages:**
- Include product-specific FAQs
- Focus on features and how-to questions
- Update based on support tickets

**In help center:**
- Include all FAQs organized by category
- Add search functionality
- Link from relevant pages

**SEO benefits:**
- FAQ schema can trigger rich results in Google
- Long-tail keyword coverage
- Increased time on page
- Reduced bounce rate